General terms and conditions

Delivery toward France, Andorre & Monaco :

-       Delivery to a Pickup Point : 2 - 4 opened days, 6,5€

-       Standard Shipping : 2 - 4 opened days, 7,90€
-       Expedited Shipping (with signature) :  2 - 4 opened days, 12,90€

Delivery toward Belgium, Luxembourg, Netherlands, Germany, Spain, Italy and Portugal (All taxes included, for a 20% tax) :

-       Expedited shipping with signature and Insurance, 3-5 opened days, 15,90€.

Delivery toward other European Countries (including UK) :

-       Expedited shipping with signature and Insurance, 3-5 opened days, 19,90€. (<1kg) / +10€ for each additional kilo.

Delivery toward the rest of the World (USA, Canada, Japon…)

IMPORTANT: If the item is shipped to the United States, the United Kingdom, or any other country outside the European Union, the buyer may be required to pay local taxes and customs fees. However, items with a value of less than $100 USD can be cleared at no additional cost (without warranty). Mauvais Genres cannot be held responsible for this additional cost, which depends solely on the tax rules of the importing country.

-       Economy shipping (with tracking, without signature, without insurance), 15-45 opened days, 19,90€
-       Expedited shipping (with tracking, signature and Insurance), 5-8 opened days, 32,90€/38,90€. (<1kg) +10€ for each additional kilo.

6. “SATISFIED OR REFUNDED” Guarantee

We are 100% proud of our catalogue. However, nothing and nobody can convince you more of the quality of our products than yourself. Therefore, If you are not satisfied with your purchase, you may return received items within 7 days of the date of shipment. We will give you a refund for the item(s) you purchased within 30 days. All returned items must be intact and must not have been tampered; they must be packed carefully in their original box, accompanied with a copy of the invoice, and sent to following address :

MAUVAIS GENRES Retours

6, Place Jean Jaurès

30400 VILLENEUVE-LES-AVIGNON

FRANCE

Please note that the Client is fully liable for the shipment of goods until their receipt at our warehouse is duly certified. MAUVAIS GENRES shall not be liable for damages to or for the theft/loss of any goods that are returned via non-insured and non-tracked shipments.

All shipment expenses are to be borne by the Client, in accordance with law provisions.

The case of automatic return to the sender by the carrier in the event of a package not claimed by the customer is not considered as a Customer Return and may result in costs (see delivery chapter, "Special case of incorrect address or unclaimed package"). The Buyer is invited to regularly consult the tracking of their package in the My account section, using the tracking link provided in the details of their order.

Exceptions related to audio and video secondhand products, due to copy abuses: no return will be accepted related to secondhand CDs, DVDs, 35 and 70 mm films, cells,  and any other secondhand audio and video products.

Exceptions related to photos, lobby cards and production-used documents, due to copy abuses: no return will be accepted related to Scripts, Drawings, Storyboards, Production Documents, Press Stills, Lobby Cards (except unopened sets)

7. PAYMENT METHODS

We propose you several payment methods, as defined below :

- Credit Card : CARTE BLEUE, VISA, EUROCARD or MASTERCARD. All credit card payments are handled by our secure processing facility with LA BANQUE POSTALE (SSL protocol).

- PayPal (with or without creation of Paypal account).

- Credit transfer to our banking account at LA BANQUE POSTALE. Our account identification is given to you at the Payment step of your order. Please remind the order number in your credit transfer description, if possible, so we can start the shipping process faster.

- French bank Cheque, or French Postal Cheque, in euros, to EURL MAUVAIS GENRES,. Please send it to

MAUVAIS GENRES

6, Place Jean Jaurès

30400 VILLENEUVE-LES-AVIGNON

FRANCE

Please send the cheque with a reminder of the order number, so we can start the shipping process faster.

If your payment shall be refused by your bank, the order would be cancelled, and we would send you an email to inform you.

8. ONLINE PAYMENT SECURITY

Internet shopping with www.mauvais-genres.com is safe. In order to provides you with all the security and peace of mind you need when ordering online, we have taken great care to ensure our web site is as secure as possible.

=> Online Payment with Credit Card

All credit card payments are handled by our secure processing facility with LA BANQUE POSTALE bank (SSL protocol).

Credit card numbers are encrypted when your order is placed and are not held in clear text on any web site. All card and payment details are securely processed and we do not see any of these details, we simply receive confirmation that your transaction has been authorized with your nominated card provider. None of your details will be passed onto any third party or used for any other purpose other than those that have been authorized by you.

=> Online Payment with Paypal

All the information sent to PayPal is sent securely (ie all the data is encrypted) so that even if intercepted by anyone while passing across the Internet, the information cannot be extracted. Only PayPal can decipher the data. PayPal uses "SSL security" which is the industry standard way to send sensitive information in a highly encrypted form across the Internet. Virtually all on-line stores and banks use this same system.

9. PROTECTION OF PERSONAL DATA

When you purchase a product on our site, we may have to collect a variety of personal information including name, address and email. However, we will strive to ensure that Personal Data entered in our website will be protected against unauthorized or accidental access, processing or erasure. In doing so, we have implemented appropriate physical, electronic and managerial measures and controls to safeguard and secure the Personal Data.

You have the right to access, update or delete your personal data, either by signing into Your Account on our Website, or simply by contacting us (see contact info at bottom of our website).

 CNIL N°1529703v0

10. ECO-CONTRIBUTION

The prices of the products concerned by an extended producer responsibility scheme (REP) include a mandatory environmental contribution pursuant to Article L.541-10-1 of the Environment Code (hereinafter: Eco-contribution).

This Eco-contribution notably makes it possible to finance the collection and treatment of the Products concerned at the end of their life, once sorted. It is paid by the company responsible for marketing the Product concerned. It is then included in the resale price, without the possibility of reduction.

Unique identifier for producers subject to Extended Producer Responsibility (EPR)
The unique identifier certifies registration in the register of producers of the "Packaging" sector in application of article L.541-10-13 of the Environmental Code. It was awarded by ADEME to the company MAUVAIS GENRES (Siret code 53429217200028). This identifier certifies compliance with the obligation to register in the Packaging register and the completion of the declaration of placing on the market with CITEO.

EPR Packaging (CITEO): FR337067_01CVYQ
 

11. LAW

Jurisdiction and applicable law to Customers ordering via our Website www.mauvais-genres.com are deemed to be making their purchase in France and are thus subject to French law. 

12. COOKIE USES POLICY

A cookie is a small text file placed on your computer when you visit a site.

Our site is designed to be particularly attentive to the needs and expectations of our customers. This is why we use cookies to allow you, for example, to identify yourself and access your account, to allow you to manage your order basket, memorize your consultations and personalize the offers that we offer you on our website.

The placement of cookies is subject to consent unless they are strictly necessary for the operation of the site and the provision of our services (: functional cookies).

You consent to the deposit of cookies, the information of which is communicated to you in the cookie information banner visible when you first connect to the site by clicking on the “Allow all cookies” button appearing on the banner; the agreement thus given is valid for a maximum period of six (6) months from the first deposit in the terminal equipment. You can refuse the recording of optional cookies in your terminal or browser by clicking on the “Accept only necessary cookies” button in the banner or by configuring your choices in the cookie manager accessible from the “Personalize cookies” button.

Please note: Functional cookies cannot be refused because they are necessary for the operation of the site and the provision of our services. Other cookies which allow, for example, audience measurement are placed upon arrival on the site but can be refused by configuring them in the manager.

If you refuse the deposit of trackers, you are informed that your navigation and your experience on the site may be degraded.

If you have not done so from the information banner when you arrive on our site, you can accept or refuse cookies at any time via our cookie manager accessible at the bottom left of the pages (: cookie logo button) .

You can modify your cookie preferences at any time by clicking on the cookie logo button at the bottom left of the pages of our site.

By continuing to use this site, you accept our cookie settings and local storage and acknowledge that you understand the terms of our Cookie Policy, which explains how you can manage your choices and preferences regarding cookies and local recording. We draw your attention to the fact that any restriction on the use of cookies and/or the local registration system may have consequences on your user experience and may prevent you from accessing certain parts of our site.